Use cases · Customer service
Customer service that finds everything, right away.
Agents that read every request, find the context in your systems and draft the answer. Your advisors approve it, or let through what you have authorized.
What we build
Agents for every step of the work.
Triage and routing
Every email, form or message is read, sorted by reason, urgency and customer, then sent to the right team.
Drafted answers
The agent drafts the answer from your knowledge base and the customer’s history, with its sources.
First line on chat and phone
It introduces itself as an AI, answers simple questions and hands over to an advisor, with a summary.
Summaries in the CRM
After every call or ticket, the summary, reason and next step are written to the customer record.
Recurring pain points
Every week, recurring reasons are grouped and counted for your product and quality teams.
An example
From request to decision.
The agent does the searching and preparing, in your systems. It shows what it read, and stops where your rules call for a person.
What we measure
Indicators tracked with you.
We measure them before the project, then every month. No figure promised before we know your starting point.
- Time to first response
- Share of requests resolved without escalation
- Reopen rate
- Satisfaction after contact
Guardrails
What does not change.
- Agents that talk to your customers introduce themselves as AI.
- A goodwill gesture above the threshold you set waits for an advisor.
- A customer can always ask to speak to a person.
Your systems
Connected to what you already use.
For example, and any other tool with an API or files.
- Zendesk
- Salesforce Service Cloud
- ServiceNow
- Freshdesk
- Intercom
- Genesys
- SIP telephony
See also
Neighbouring functions.
Sales
Qualified leads, prepared meetings, an up-to-date CRM, answers to tenders.
Internal knowledge
An assistant that answers your teams from your documents, sources cited, permissions respected.
What about yours?
A call with a partner to look at your process and see where to start.